Terms of Service, Refund Policy & Warranty

Terms of Service

These Terms of Service (“Terms”) govern your use of charlescarstereo.com (the “Site”) and your purchase or use of products and services from Charles Car Stereo (“Charles,” “we,” “us,” or “our”). By using the Site, requesting a quote, scheduling an appointment, authorizing work, or purchasing a product or service, you agree to these Terms and any written estimate, work order, invoice, warranty, or other agreement provided for the transaction. If a transaction document conflicts with these Terms, the transaction document controls for that transaction.

1. Business information

Charles Car Stereo provides automotive styling, electronics, accessories, and installation services from 3885 W 16th Ave, Hialeah, FL 33012. You may contact us at [email protected] or +1 786-714-4943.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract. By authorizing work, you represent that you own the vehicle or have permission from its owner to approve the requested work and charges.

3. Quotes, estimates, and authorization

• Website descriptions, photos, examples, and preliminary quotes are informational. A final scope, price, parts list, estimated completion time, and warranty terms may require an in-person inspection and written estimate or work order.
• No diagnostic work, installation, modification, repair, or additional charge will be performed without authorization as required by applicable law. When Florida law gives you the right to a written estimate or a choice to waive it, that choice will be presented separately.
• If concealed damage, incompatible equipment, prior modifications, corrosion, wiring defects, or other unexpected conditions change the scope or price, we will seek additional authorization before proceeding when required.
• Estimated completion dates are good-faith estimates, not guarantees. Parts availability, weather, curing time, supplier delays, vehicle condition, and requested changes may affect timing.

4. Appointments and deposits

Appointments are subject to availability and are not confirmed until you receive confirmation from us. A deposit may be required to reserve labor, order materials, or begin custom work. Before payment, we will disclose the deposit amount, whether it is refundable, and any conditions that apply. The separate Refund, Deposit, Cancellation & Exchange Policy is incorporated into these Terms.

5. Customer responsibilities

You agree to provide accurate contact, vehicle, and service information; disclose known damage, electrical problems, aftermarket modifications, alarms, trackers, dash cameras, and other conditions that may affect the work; remove valuables and personal items; provide keys, wheel-lock keys, security codes, and account credentials only when reasonably necessary; and maintain sufficient fuel or charge for testing and movement.

You are responsible for backing up infotainment settings and personal data when possible. We are not responsible for loss of data, presets, paired devices, or settings that occurs as a normal consequence of battery disconnection, programming, reset, or installation, except to the extent caused by our negligence or prohibited by law.

6. Permission to move, test, and document the vehicle

You authorize us to enter, move, start, operate, road-test, measure, photograph, and inspect the vehicle as reasonably necessary to prepare an estimate, perform authorized work, verify operation, document pre-existing condition, or support a warranty claim. Public use of identifiable vehicle photos or videos for marketing requires separate permission; it is not granted merely by accepting these Terms.

7. Parts, materials, and custom work

• Parts and materials may differ slightly in shade, texture, finish, pattern, placement, or appearance from digital images, samples, or prior installations. Vinyl, tint, paint, powder coat, lighting, and fabricated work can show reasonable variations associated with material and installation conditions.
• Special-order, custom-cut, custom-painted, fabricated, programmed, personalized, opened electrical, and vehicle-specific items may not be cancellable or returnable after written approval or after costs are committed.
• Customer-supplied parts are installed only if accepted by us. Unless stated in writing, we do not warrant customer-supplied parts, fitment, compatibility, or manufacturer defects. Additional labor to remove, diagnose, or replace a customer-supplied part may be charged.
• Removed parts will be handled according to the written estimate, work order, applicable law, and any customer request made when the work is authorized.

8. Tint, lighting, audio, and other legal-use requirements

The customer is responsible for selecting and operating products in compliance with applicable tint, lighting, sound, emissions, safety, and vehicle-equipment laws. We will not knowingly perform unlawful work. A legal-use discussion or customer selection does not guarantee that every use will be lawful in every jurisdiction or under every enforcement circumstance.

9. Vehicle condition and installation risk

Older, repainted, repaired, modified, damaged, brittle, corroded, or poorly bonded surfaces and components can respond unpredictably to disassembly, heat, adhesives, cleaning, installation, or removal. We will document material pre-existing conditions when reasonably observable. We are not responsible for failure of pre-existing or concealed defects, or for damage that is an unavoidable consequence of authorized work on a disclosed high-risk condition, except to the extent caused by our negligence or otherwise required by law.

Aftermarket modifications may affect a vehicle or component manufacturer’s warranty. Charles does not determine manufacturer warranty coverage. Customers should consult the applicable manufacturer or dealer before authorizing modifications.

10. Pricing and payment

• Prices are stated in U.S. dollars and may exclude taxes, permits, disposal, freight, storage, financing, or other charges unless the estimate or invoice says they are included.
• Payment is due as stated on the estimate, work order, invoice, or checkout page. You authorize us and our payment providers to process approved charges using the payment method you provide.
• Financing, if offered, is provided by the identified third-party lender under separate terms. Approval, interest, fees, and repayment are determined by that lender, not Charles.
• If a payment is reversed or disputed after authorized work or delivery, we may provide the transaction records to the payment provider and pursue lawful collection remedies. Nothing here limits a customer’s right to dispute an unauthorized or incorrect charge.

11. Completion, pickup, and storage

We will notify you when the vehicle or product is ready. Final payment is due before release unless otherwise agreed in writing. Any storage charge, when permitted, will be disclosed in the written estimate or work order and applied only after legally required notice and grace periods. Vehicles and property left beyond the agreed pickup period may be handled as permitted by law.

12. Inspection and concerns

Please inspect the vehicle and completed work at pickup. Report visible concerns promptly and before further modification by another shop. For a workmanship or product concern, allow us a reasonable opportunity to inspect and, when covered, correct or replace the affected work or product. Prompt notice helps preserve evidence but does not waive rights that cannot lawfully be waived.

13. Warranties

Only a warranty expressly identified in writing applies. Product manufacturer warranties and Charles workmanship warranties, if any, are separate. The applicable invoice or warranty document will identify the warrantor, covered product or work, duration, exclusions, transferability, remedy, and claim procedure. Any reference to “lifetime” applies only to the specific written warranty identified at purchase and is subject to its stated terms; it is not a blanket lifetime warranty on every product, labor charge, or installation.

Nothing in these Terms excludes or limits a warranty, remedy, or consumer right that cannot lawfully be excluded or limited.

14. Website content and intellectual property

The Site and its original text, graphics, videos, logos, and design are owned by or licensed to Charles and may not be copied, republished, or used commercially without permission. Vehicle and product names may be trademarks of their respective owners. Site content may change and may not reflect current availability, fitment, pricing, or law.

15. Third-party services and links

The Site may link to maps, payment processors, financing providers, social platforms, manufacturers, or other third parties. Their services are governed by their own terms and privacy practices. We are not responsible for third-party content or availability, but this does not limit responsibility for providers acting on our behalf where the law makes us responsible.

16. Communications

When you request a quote or appointment, you authorize transactional calls, emails, or text messages reasonably related to that request. Marketing messages require any separate consent required by law and are not a condition of purchase. Message and data rates may apply. You may reply STOP to marketing texts or use another stated opt-out method. Transactional messages may continue when needed to complete or service an active transaction.

17. Disclaimer and limitation

To the fullest extent permitted by law, the Site is provided “as is” and “as available.” We do not guarantee uninterrupted access or that online content is error-free. To the fullest extent permitted by law, Charles will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from Site use. This limitation does not apply to liability that cannot legally be limited, including liability resulting from gross negligence, willful misconduct, or rights protected by applicable consumer law.

18. Governing law, changes, and contact

Florida law governs these Terms, without regard to conflict-of-law principles. Any dispute not resolved informally will be brought in a court with lawful jurisdiction in Miami-Dade County, Florida, unless applicable law requires another forum. We may update these Terms prospectively by posting a new effective date; changes do not retroactively alter an accepted work order. If one provision is unenforceable, the rest remain in effect. Questions: [email protected], +1 786-714-4943, or 3885 W 16th Ave, Hialeah, FL 33012.

Refund, Deposit, Cancellation & Exchange Policy

This policy applies to purchases from Charles Car Stereo. Your invoice, work order, or written special-order agreement may contain transaction-specific terms. If it conflicts with this policy, the signed transaction document controls to the extent permitted by law.

1. Appointment deposits

• Cancellation at least 24 hours before the appointment: the appointment deposit is refundable to the original payment method, unless Charles has already incurred a custom, special-order, fabrication, programming, shipping, or other nonrecoverable cost that was disclosed and approved in writing.
• Rescheduling at least 24 hours before the appointment: the deposit may be transferred once to a new appointment without a rescheduling fee.
• Cancellation or rescheduling less than 24 hours before the appointment: the deposit may be retained as a late-cancellation fee or, at Charles’s discretion, applied once as store credit toward a rescheduled appointment.
• No-show: the appointment deposit is forfeited. A new deposit may be required to schedule again.
• Cancellation by Charles: if Charles cancels and cannot offer a reasonable alternative, the customer may choose a full refund of the unearned deposit or transfer it to a new date.

2. Custom and special-order items

Special-order, custom-cut, custom-colored, custom-painted, fabricated, programmed, personalized, or vehicle-specific products are nonrefundable and nonexchangeable after the customer approves the order and Charles commits the related cost. Before payment, Charles will identify when an item is custom or special-order and whether any cancellation window exists. If the supplier cancels or cannot provide the item, the customer may choose a refund of the undelivered item or approve a substitute.

3. Retail merchandise

Eligible, non-custom merchandise may be returned within 7 calendar days after purchase with the original receipt when it is unused, uninstalled, unprogrammed, complete, undamaged, and in its original packaging. Approved refunds go to the original payment method. Opened electrical items, software or programmed items, clearance or final-sale items, cut film or vinyl, and items that cannot be resold are not returnable unless defective or required by law. Any restocking fee must be disclosed before purchase or on the receipt.

4. Installed products and completed labor

Labor, diagnostic time, programming, fabrication, removal, preparation, delivery, and installation charges are not refundable after the work is performed merely because the customer changes their mind. If a product or service may be defective, Charles will inspect it and, when covered, provide the remedy required by the applicable written warranty or law. Depending on the circumstances, that remedy may be correction, re-performance, repair, replacement, store credit, or refund.

Removal of a correctly installed product at the customer’s request is new labor and may require additional charges. Charles is not responsible for refunding labor performed by another business or for unauthorized third-party repairs.

5. Canceled work before completion

If a customer cancels authorized work after it begins, the customer is responsible for labor performed, diagnostics completed, materials used, nonreturnable items, supplier charges, and reasonable restoration or reassembly costs, as permitted by law. Any remaining refundable balance will be returned after those amounts are calculated and explained.

6. Defective, damaged, or incorrect items

Contact Charles promptly if an item supplied by Charles is defective, arrives damaged, or is not the item authorized. Keep the product, packaging, receipt, and vehicle available for inspection. Do not continue using an item if doing so could create damage or a safety risk. Manufacturer warranty procedures may apply. This policy does not reduce rights or remedies that cannot be waived under applicable law.

7. Refund timing

Approved refunds are issued to the original payment method. Charles will initiate the refund promptly after approval; the customer’s financial institution controls when the credit appears. Cash refunds may require proof of purchase and identification. Shipping, expedited freight, financing charges, and third-party fees are refundable only when required by law or when Charles agrees in writing.

8. How to request a cancellation, return, or refund

Contact Charles Car Stereo at [email protected] or +1 786-714-4943. Include your name, invoice or appointment details, vehicle information, the reason for the request, and supporting photos when relevant. Do not ship or leave products without return authorization.

Warranty & Service Outcome Policy

Charles should publish one warranty page and provide the transaction-specific warranty before purchase. The page should not promise a single universal duration unless the shop truly offers one across every product and service.

Warranty coverage

Warranty coverage depends on the product, manufacturer, service, and invoice. Before purchase, Charles Car Stereo will identify any applicable manufacturer warranty and any separate Charles workmanship warranty. Your invoice or warranty document controls.

"Lifetime" warranty language

If a product is advertised with a lifetime warranty, "lifetime" applies only to the specific product and warrantor identified in the written warranty, for the duration and owner stated there. It does not automatically cover labor, removal, reinstallation, accidental damage, normal wear, misuse, unlawful use, altered products, pre-existing conditions, or damage caused by another person or shop.

Typical exclusions

Coverage does not apply to collision, impact, scratches, chips, vandalism, theft, water intrusion unrelated to our work, chemicals, improper cleaning, overheating, overloading, abuse, racing, off-road use, customer-supplied parts, unauthorized repair, or a failure caused by another component, unless the written warranty says otherwise or law requires coverage.

Claim process

Stop using the product if continued use could cause damage or create a safety risk. Contact us at [email protected] or +1 786-714-4943 with proof of purchase, vehicle information, a description of the issue, and photos or video if available. Give Charles a reasonable opportunity to inspect the vehicle and affected work. Do not authorize another shop to alter the work before inspection unless necessary for safety.

Available remedy

For a covered claim, the written warranty will state whether the remedy is correction, re-performance, repair, replacement, store credit, or refund. Manufacturer warranty claims may require manufacturer approval and may not include removal, shipping, or reinstallation labor unless expressly stated.

Legal rights

This warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this policy limits rights that cannot lawfully be limited.